RETURNS: FOR SAFAVIEH PRODUCTS 

All items can be returned within 14 business days of receiving your item(s) as long as we are contacted by email within that time frame. Store credit is available for 1 week after the 14 days. After 21 days the sale becomes final. All other brands are final sale. Freight returns are subject to a 25% restocking fee, if approved by GlobalHomeGoods for return. Contact us at info@globalhomegoods.com. Any item(s) eligible for returns must be in the condition it was received. Please keep all original packaging for returns. If your item arrives damaged, please contact us immediately at (203) 200-0049 or email us info@globalhomegoods.com. Although we have strict policies in place, we evaluate each situation uniquely, so feel free to call or email us with order details and we'll do our best to satisfy you.

NON-DEFECTIVE RETURNS:

If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

SURYA WILL NOT ACCEPT RETURN REQUESTS BEYOND 60 DAYS OF DELIVERED DATE.

  • Non-defective custom/made to order products cannot be returned.
  • Initiating Returns:Click here to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware that Surya must receive returns within 14 days of the RA issue date or the Return Authorization will be canceled.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
  • Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.
  • Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
 

DAMAGED RETURNS:

If you have received a product damaged in transit, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.

PLEASE CONTACT US WITHIN 4 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.

OPTIONS:

  • Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
  • If you take receipt of damaged goods, please sign as damaged on signature line.
  • If damage is noticed after the driver has left, please take the following steps within 4 days:
    • Initiate a return process within 4 days of delivery. Be prepared with the following documents to help initiate a claim process:
    • Brief description of the damage
    • Picture(s) clearly depicting the damage to the product
    • Picture of the packaging (please send a picture even if the packaging is intact).
    • Failure to do so will result in a denial of your claim or credit.
  • Please do not move the product from its original location or ship the product back to Surya, as the carrier may need to perform a claim inspection (only parcel damaged shipments will get picked up against a Damaged Call Tag).
  • It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.
  • Surya is not responsible for any 3rd party charges incurred for storage or delivery of product(s). Surya will credit, where applicable, all freight charges required for delivery to/pick-up from original destination address provided.
  • Claim Process: Surya may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware that Surya must receive returns within 60 days of the RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested a full credit will be issued to the original invoice. If Surya requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
  • Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only, if the invoice has been paid. If an invoice has not been paid the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
 

DEFECTIVE RETURNS:

If you have received a product which is deemed defective by Surya, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

CONTACT US WITHIN 60 DAYS OF DELIVERY OF DEFECTIVE ITEM

  • Process: Initiate a Return within 60 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
    • Brief description of the defect
    • Picture(s) clearly depicting the defect of the product
    • Failure to do so will result in a denial of your claim or credit
  • Claim Process: Surya may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for defective products must be accompanied by photos of the defect and the product(s) must be returned as per the emailed instructions. Please be aware that Surya must receive returns within 60 days from RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Surya requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
  • Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
 

WRONG ITEM/ITEM NOT ORDERED RETURNS:

If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by Surya, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

CONTACT US WITHIN 60 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED.

  • Process:Initiate a Return within 60 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
    • Brief description of the item
    • Picture(s) clearly depicting the item of the product
    • Failure to do so will result in a denial of your claim or credit
  • Claim Process: Surya may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for wrong products delivered must be accompanied by photos of the wrong item and the product(s) must be returned as per the emailed instructions. Please be aware that Surya must receive returns within 60 days of RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Surya requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging.
    Lack of proper packing material results in damaged product during return transit and refusal of credit request.
  • Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@globalhomegoods.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@globalhomegoods.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

RETURNS: FOR SAFAVIEH PRODUCTS 

All items can be returned within 14 business days of receiving your item(s) as long as we are contacted by email within that time frame. Store credit is available for 1 week after the 14 days. After 21 days the sale becomes final. All other brands are final sale. Freight returns are subject to a 25% restocking fee, if approved by GlobalHomeGoods for return. Contact us at info@globalhomegoods.com. Any item(s) eligible for returns must be in the condition it was received. Please keep all original packaging for returns. If your item arrives damaged, please contact us immediately at (203) 200-0049 or email us info@globalhomegoods.com. Although we have strict policies in place, we evaluate each situation uniquely, so feel free to call or email us with order details and we'll do our best to satisfy you.

NON-DEFECTIVE RETURNS:

If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

SURYA WILL NOT ACCEPT RETURN REQUESTS BEYOND 60 DAYS OF DELIVERED DATE.

  • Non-defective custom/made to order products cannot be returned.
  • Initiating Returns:Click here to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware that Surya must receive returns within 14 days of the RA issue date or the Return Authorization will be canceled.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
  • Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.
  • Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
 

DAMAGED RETURNS:

If you have received a product damaged in transit, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.

PLEASE CONTACT US WITHIN 4 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.

OPTIONS:

  • Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
  • If you take receipt of damaged goods, please sign as damaged on signature line.
  • If damage is noticed after the driver has left, please take the following steps within 4 days:
    • Initiate a return process within 4 days of delivery. Be prepared with the following documents to help initiate a claim process:
    • Brief description of the damage
    • Picture(s) clearly depicting the damage to the product
    • Picture of the packaging (please send a picture even if the packaging is intact).
    • Failure to do so will result in a denial of your claim or credit.
  • Please do not move the product from its original location or ship the product back to Surya, as the carrier may need to perform a claim inspection (only parcel damaged shipments will get picked up against a Damaged Call Tag).
  • It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.
  • Surya is not responsible for any 3rd party charges incurred for storage or delivery of product(s). Surya will credit, where applicable, all freight charges required for delivery to/pick-up from original destination address provided.
  • Claim Process: Surya may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware that Surya must receive returns within 60 days of the RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested a full credit will be issued to the original invoice. If Surya requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
  • Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only, if the invoice has been paid. If an invoice has not been paid the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
 

DEFECTIVE RETURNS:

If you have received a product which is deemed defective by Surya, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

CONTACT US WITHIN 60 DAYS OF DELIVERY OF DEFECTIVE ITEM

  • Process: Initiate a Return within 60 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
    • Brief description of the defect
    • Picture(s) clearly depicting the defect of the product
    • Failure to do so will result in a denial of your claim or credit
  • Claim Process: Surya may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for defective products must be accompanied by photos of the defect and the product(s) must be returned as per the emailed instructions. Please be aware that Surya must receive returns within 60 days from RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Surya requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
  • Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
 

WRONG ITEM/ITEM NOT ORDERED RETURNS:

If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by Surya, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

CONTACT US WITHIN 60 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED.

  • Process:Initiate a Return within 60 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
    • Brief description of the item
    • Picture(s) clearly depicting the item of the product
    • Failure to do so will result in a denial of your claim or credit
  • Claim Process: Surya may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for wrong products delivered must be accompanied by photos of the wrong item and the product(s) must be returned as per the emailed instructions. Please be aware that Surya must receive returns within 60 days of RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Surya requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging.
    Lack of proper packing material results in damaged product during return transit and refusal of credit request.
  • Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@globalhomegoods.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@globalhomegoods.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.